Shipping Information

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or on holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping charges for your order will be calculated and displayed at checkout.

We can ONLY ship to USA states at this time. No international shipping is available.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

emai Concrete Designs is not responsible for any state taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs)

Damages

emai Concrete Design is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Return and refund policy

I will accept online returns within 15 days of your purchase date for a full refund, exchange for an item of equal value, or store credit. Items returned after the 15-day return period are not eligible for a refund or exchange.

Please email me if you have any questions or concerns with your order.

emaiconcretedesigns@gmail.com